Transform Unemployment Claims into a Financial Lever
Full-Service Unemployment Cost Management (UCM)
Our Full-Service solution takes unemployment claims management completely off your plate.
We track every claim, contest improper charges, prepare for hearings, and optimize your SUTA rates—while you keep full control over policies and strategy.
Prefer to manage internally?
Explore our self-managed UCM platform
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Trusted by Employers Nationwide
Why this matters
Unemployment Is a Controllable Profit Lever—Not Just an Administrative Task
Most organizations treat unemployment claims as paperwork to process. But unmanaged claims directly impact SUTA rates, payroll tax exposure, and long-term workforce costs. The cost of inaction is real:
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Slow Responses: Missed deadlines trigger automatic payouts that increase your tax liability for years.
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Charge Errors: Inaccurate benefit charges quietly inflate your SUTA rate without anyone noticing.
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Weak Documentation: Poor records reduce your ability to win protests and hearings.
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Team Silos: Disconnected workflows between HR and Finance create avoidable financial risk.
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Limited Visibility: Leadership lacks insight into how claims activity impacts the bottom line.
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Process Gaps: Small inefficiencies compound into six-figure losses over time..
What we do
Full-Service Unemployment Cost Management that Drives Financial Control
We act as your third-party administrator (TPA), managing unemployment claims end-to-end across all states. You get the savings. We handle the execution.
Full TPA Service
We manage unemployment claims end-to-end across all states, handling documentation, protests, SIDES exchanges, and agency communications within required deadlines.
Documentation & Protests
We document and protest eligible unemployment claims on time, aligning evidence to state requirements to reduce improper charges and protect experience ratings.
Hearing Preparation & Representation
We prepare documentation, organize evidence, and guide testimony to strengthen hearing outcomes, providing representation for qualifying cases when appropriate.
SUTA Rate Monitoring
We continuously monitor SUTA rates across states, audit benefit charges for errors, and identify opportunities to prevent unnecessary rate increases.
Process Design & Controls
We implement separation protocols, documentation standards, and structured workflows that reduce exposure and help safeguard future experience ratings.
CFO Reporting & Insights
We deliver monthly dashboards and executive reviews that connect claims activity, contest outcomes, and SUTA trends to measurable financial impact.
What you get
Results That Protect Your Bottom Line
Case Study: Staffing Company
How Workbox Staffing Reduced Liability and Strengthened SUTA Performance
Over a three-year partnership, Workbox Staffing achieved a 95.9% claims success rate, prevented $5.5M in potential liability, recovered over $500K in erroneous charges, and reduced ongoing SUTA exposure—turning unemployment management into measurable financial impact.
“HRlogics leverages technology to alleviate our administrative burden by responding to unemployment claims timely and accurately to ensure that we are compliant with the UI Integrity Act. Their process also audits and subsequently removes erroneous benefit charges assigned to our accounts, thus reducing our overall tax liability.”Cormac Fox - Chief Knowledge Officer | Workforce Staffing
Who we help
Supporting Employers Focused on Workforce Profitability
Our Full-Service UCM is built for organizations where unemployment activity directly impacts SUTA rates, tax exposure, and bottom-line performance.
CFOs & Finance Leaders
Gain structured visibility into unemployment cost drivers and protect long-term tax rate stability.
Corporate HR & Shared Services
Centralize claims workflows while aligning workforce activity with financial accountability.
Multi-State & Complex Employers
Standardize processes across jurisdictions to reduce exposure and rate volatility.
Franchise & Multi-Location Operations
Maintain consistent oversight while controlling cost leakage across distributed teams.
Staffing & High-Turnover Employers
Manage recurring claim volume with repeatable processes that protect margins.
Two Ways to Protect Your Unemployment Costs
When to Choose Self-Managed Platform vs. Full-Service Solution
HRlogics offers two approaches to unemployment cost management. Choose based on your team's capacity, claim volume, and how much you want to handle internally.
| Choose Self-Managed Platform if: | Choose Full-Service if: |
| You have dedicated HR or payroll staff who can own claims management | You want unemployment management completely off your plate |
| Your claim volume is manageable with internal resources | High claim volume or complexity requires specialized expertise |
| You want full control over every response and decision | You lack dedicated staff for day-to-day claims work |
| You prefer a software-first approach with optional support | Maximizing savings is the priority—you want experts handling it |
| Budget is a primary consideration and you can invest the time | Multi-state operations require consistent, professional management and reliable SUTA reporting |
What makes us different
Built for Financial Impact, Not Just Case Management
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Financial-Led Execution: We manage unemployment as a controllable cost lever, tying every action to SUTA impact and bottom-line results.
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Cost Impact Visibility: Structured charge reviews and CFO reporting connect claims activity directly to financial outcomes.
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Proactive Management: We optimize rates, identify savings opportunities, and protect future liability—not just respond to claims.
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Deep State-Level Expertise: 100+ years of combined experience across all 50 state UI agencies.
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Data Integrity First: Your employee data stays yours. Never sold or monetized. SOC 2 Type II certified.
Turn Unemployment into a Controlled Cost Driver
Give HR and Finance a modern, structured approach that reduces exposure and protects long-term profitability — without adding internal burden.
Frequently Asked Questions
What is unemployment cost management, and why does it matter?
Unemployment cost management is the process of reducing UI tax rates by minimizing improper benefit payouts and ensuring accurate claims handling. HRlogics UCM helps employers manage this through a fully outsourced service and robust claims software.
How can I reduce my SUTA rate with better unemployment claims management?
By auditing every UI claim, challenging improper charges, and responding to requests on time, employers can directly impact their SUTA tax rate. HRlogics UCM’s expert team and software help ensure accuracy that drives down future tax liabilities.
What’s the difference between UCM service and UCM software?
HRlogics offers two solutions:
– Total UCM: A fully managed unemployment cost management service with expert support.
– Clear UCM: Self-service software that centralizes and streamlines unemployment claim management.
You can use one or both, depending on your needs.
What does it mean to be integrated with all six SIDES exchanges?
How does unemployment claims software help prevent improper payments?
What’s included in HRlogics’ Total Unemployment Cost Management service?
Total UCM includes full-service UI claims handling, benefit charge audits, hearing prep and training, and unemployment tax consulting. It’s designed to reduce admin burden and improve your unemployment performance.
Is Clear UCM secure and compliant with labor regulations?
Yes. Clear UCM is SOC 2 Type II certified, built on a NIST 800-53 Zero Trust framework, and aligned with CCPA, PCI DSS, and GDPR. It protects sensitive employee data while supporting compliance with UI laws and employer obligations.
How long does it take to respond to unemployment claims with HRlogics?
Because of our SIDES integrations and real-time task dashboard, claims are received immediately and reviewed quickly—giving your team time to respond well before the deadline and avoid penalties for non-response.
Can I track the status of each unemployment claim?
Yes. The Live Task Dashboard in Clear UCM shows real-time updates for every claim, including due dates, pending actions, and communication history with state agencies—all in one centralized platform.
How do unemployment hearings work with HRlogics UCM?
For Total UCM clients, our hearing experts provide full preparation, support, and training. We help your team understand what to expect, how to respond, and how to navigate the hearing process to improve outcomes.