New York Shifts to Virtual Unemployment Hearings: What NY Employers Need To Know

The New York State Unemployment Insurance Appeals Board has shifted to virtual unemployment hearings through Cisco Webex, allowing participants to participate in hearings by video conference using computers or mobile devices.

Effective Monday, March 4th, 2024, all participants scheduled for unemployment hearings in New York are encouraged to download the Cisco Webex app on their preferred device, including smartphones, iPads, and computers.

To join a scheduled hearing, individuals can use the designated Virtual Hearing ID number provided in the state's hearing notice. To ensure a smooth experience, it's recommended to conduct a test meeting through Webex two days beforehand, for participants to assess microphone and camera functionality. Employers utilizing Third-Party Administrators for their unemployment program like HRlogics UCM, can rely on hearing analysts to offer expert guidance and support throughout the hearing process, even with the shift to virtual unemployment hearings.

It's important to note that users of Apple devices must utilize the Safari browser, as the Webex application isn't supported on Google Chrome for Apple devices. However, for those facing technical challenges, the option to participate via telephone remains available.

The state has provided support through instructional videos and a Virtual Hearings Participant Guide, offering insights, instructions, and FAQs to aid in the adaptation process. Employers who have teamed up with Third-Party Administrators, such as HRlogics, for their unemployment cost management, can depend on their administrator to guide them through virtual unemployment hearings with confidence. At HRlogics, we specialize in helping employers maximize their chances of achieving favorable outcomes in unemployment hearings. We understand the critical role of preparation in these proceedings. With the right support, employers can effectively navigate challenges and secure the best possible results.

Expert Guidance for Unemployment Management: Partnering with HRlogics UCM

Employers seeking or utilizing a Third-Party Administrator for their unemployment cost management must partner with an administrator capable of providing personalized guidance, not only for claims management but also for hearing management. For further details on how HRlogics can assist you throughout the unemployment hearing process, click here to schedule a call with our team of unemployment experts.